For total orders under $150:
For orders totaling under $150 Elite Pro Genetix offers a 30-day money-back guarantee if you return at least 90% by weight of the total order in relatively good condition. No questions asked – simple as that. We’ll even send you the return label.
For total orders over $150:
Elite Pro Genetix highly recommends that you sample the product in a smaller order before making purchase orders over $150. Due to our inventory model and health precautions, we won’t be able to accept returns or make refunds for any part or all of an order that totaled over $150.
How much time do I have to make a return claim?
You have 30 days from your purchase date to make a return if the total order is under $150. Elite Pro Genetix offers these orders a 100% Satisfaction Guarantee.
How do I return my under $150 order?
Simply contact our customer service at email@example.com Returns can be mailed or sent from any USPS or FedEx shipping location.
Can I request a refund?
If your total order is under $150, yes, you can request a refund within 30 days of your purchase date if you return at least 90% by weight of the products we sent to you. For these orders, you can receive a refund if you’re not 100% completely satisfied with all Elite Pro Genetix products.
Where can I take my Elite Pro Genetix products to be returned?
If you’ve received a return label from us, you can take your Elite Pro Genetix products to your nearest USPS or FedEx shipping location. If you purchased an Elite Pro Genetix product from a retail location, please follow the store’s return policy.
Can any quantities be returned?
No. Due to restocking and health safety control, we won’t be able to accept return of any part or all of orders that totaled more than $150.
How long does it take to receive a refund?
Depending on your bank or credit union, it may take up to 3 to 5 business days for you to receive your refund once it’s been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.
Who do I speak to about returns and refunds?
For any questions or concerns regarding returns and refunds, you can email us at firstname.lastname@example.org